FAQs
Questions & Answers

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
If you did not find what you were looking for, contact us in a convenient way for you.

  • How can I check the availability of goods?

  • How long will my order take to be delivered?

  • What is the shipping cost?

  • Can I track my order?

  • Do you ship worldwide?


  • How can I change something in my order?

  • How can I pay for my order?

  • Can I pay in Euro or other currency?

  • Can I pay by Paypal?


  • I want to send a request for a larger list of products. How to do it most conveniently?

  • I am your regular customer. Can I use the online store under the same conditions?

  • Do I need an account and what are the benefits

  • Will I receive an invoice for purchases?


  • Where are Facom tools produced?

  • Is the "Expert by Facom" brand equivalent to the Facom brand?

  • Is the Facom warranty really a liftime?

  • How can I file complaints about a broken tool?

  • Can I return an item?


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