We offer the highest quality tools supported by the manufacturer's warranty.

FACOM GUARANTEE:

FACOM guarantees its products against faulty materials or workmanship under the conditions defined below:

1. The FACOM guarantee takes the form of an exchange or repair limited to replacement of the faulty parts in accordance with the terms and conditions specified below:

• The faulty product must be returned to the Facom distributor, failing which repair under guarantee may be refused.
• This guarantee includes the parts and the labour provided by the FACOM after sales service or the approved distributor.
• All repairs are guaranteed six months parts and labour. This guarantee only applies to the components changed during the previous repair, with the exception of consumables.
• In line with its policy of continual product improvements to meet user needs and technological developments, FACOM may upgrade or discontinue the models shown in its catalogue without notice and without entailing any obligation on its part to repair tools or equipment sold previously. Those items no longer included in the range will then be replaced by a technically equivalent product or a credit note will be issued.

2. Conditions of application of the FACOM guarantee:

• Unless otherwise specified, the Facom guarantee applies to all tools under normal conditions of use.
• The guarantee excludes the following:
Consumables (i.e. products that become deteriorated or damaged during use). These include, but are not limited to, drill bits, saw blades, abrasive discs, knife blades, files, batteries, driving bits, etc.
Normal wear and tear (in particular of wearing parts), failure to use the product for its intended purpose or in accordance with our instructions, neglect or inadequate maintenance on the part of the user.
Defective operation due to modifications or repairs not carried out by Facom’s after sales service or that of its approved distributors.
Defective operation due to causes external to the product (theft, dropping, lightening, flooding, fire, damage during transport, product not returned in its original packaging, etc.).
• The guarantee period takes effect from the date of purchase by the customer from the Facom customerdistributor. A copy of the invoice proving the date of purchase from the distributor may be requested in the event of a claim under the guarantee. In the case of technical products covered by a limited guarantee type D, it shall systematically be supplied by the user customer together with the serial number where one is indicated on the tool.
• The guarantee will apply for the period indicated in the price list applying on the date of purchase.
• Where the product is no longer covered by the guarantee (expiry of the guarantee period, guarantee inapplicable for the reasons given in paragraph 2) yet is repairable, this repair will be carried out only after acceptance by the user of the repair estimate.
• The application of the guarantee will not give risk to any kind of indemnity or damages for any reason whatsoever.
• In the event that Facom is no longer able to exchange a product under guarantee with another having the same reference, it undertakes to provide a technically equivalent product or to issue a credit note if no corresponding product is available.
• The type of guarantee applying to a product can be determined simply by referring to the current price list (column G) available at any Facom distributor. For certain product references, the type of guarantee is indicated on the packaging or in the accompanying documentation.
• Those items for which no guarantee type is specified (column G empty), are covered only by the statutory guarantee.
• Each item of a set continues to be covered by its own individual guarantee. Applicable legislation.

3. Types of guarantee (price list column G):

Guarantee type E: the tool will be exchanged free of charge, in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.

Guarantee type R: the tool will be repaired or replaced with a repaired tool in a similar condition in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.

Guarantee type D: this guarantee is subject to a time limit. The guarantee period is specified by a figure after the D. It applies mainly to technical products or machines. In accordance with the conditions of implementation and application of the guarantee (in particular the exclusion of wearing parts - cf. paragraphs 1 and 2 above), this guarantee covers the repair and replacement of defective parts, free of charge, during the period of validity.

Price list Facom 2020 pdf (14MB)

EXPERT GUARANTEE:

EXPERT guarantees its products against faulty materials or workmanship under the conditions defined below:

Types of guarantee:

EXPERT guarantee - without time limitations, for all manufacturing defects and faults. Replacement or repair of damaged parts under specified conditions. All Expert tools comply with current international DIN and ISO standards.

Gwarancja L – legal warranty limited in time (depending on the type of product).

Gwarancja R – the tool will be repaired.

Something broke?

Review the above information and return do nas the damaged product to us along with the completed form. Enter contact details and a list of what you are sending. The date of purchase is only needed for Facom D2, D3, D5 and Expert L, R time guarantees.

We send damaged products for service verification every Friday. You will have to wait about two weeks for positively processed complaints.

If you have any doubts, we will be happy to answer all your questions.

MILWAUKEE GUARANTEE:

MILWAUKEE provides a warranty under the conditions specified below:

1. BASIC WARRANTY:

• MILWAUKEE® batteries and tools are covered by a standard 1-year warranty.
• The warranty period is counted from the date of sale of the tool.

2. EXTENDED WARRANTY:

• The basic 1-year MILWAUKEE® warranty can be extended up to a maximum of 3 years (2+1).
• The MILWAUKEE® warranty for MX FUEL™ series tools can be extended from 1 year to a maximum of 2 years (1+1).
• All MILWAUKEE® REDLITHIUM™ batteries, including the batteries of MX FUEL™ series devices, are covered
  by a standard 1-year warranty, which can be extended up to a maximum of 2 years (1+1).

How to extend the warranty?

• To extend the basic MILWAUKEE® warranty, register your device online within 30 days from the date of purchase on the website: warranty.milwaukeetool.eu/pl-pl/landing
- The user must consent to the storage of their data.
- Proof of having an extended warranty is a printed registration confirmation (received via email) and the original proof of purchase with the sale date.
• The MILWAUKEE® service is available only in the countries listed on the website, where you can extend the warranty for power tools.
• The extended warranty offer does not cover machines used in rental services, chargers, or tool accessories.

Did something break?

Submit a complaint to the Milwaukee manufacturer's service through the E-service portal: /pl.milwaukeetool.eu/service.

EASY REPAIR PROCESS:

Visit eservice.milwaukeetool.eu/pl-pl/home, to register your tool. 

IMPORTANT: Tool registration on the E-service website is SOLELY for the purpose of arranging the shipment of the tool to the service center.

To register a tool for an extended warranty, you must register the tool on the website: warranty.milwaukeetool.eu/pl-pl/landing

STEP 1: Log in or create an account.

IMPORTANT: If you already have an account on the Extended Warranty website, do not create a new account; simply log in using your existing credentials on the E-service website.

STEP 2: Select REGISTER TOOL to register a new device for shipment or submit a repair request for a device you have already registered through the Extended Warranty website by clicking on MY TOOLS.

IMPORTANT: All devices registered on the Extended Warranty website will be visible under the MY TOOLS tab. The process of registering a new tool is the same as registering for the Extended Warranty.

STEP 3: After registration, the device will appear under the MY TOOLS tab. To send it for service, click REPAIR.

IMPORTANT: By clicking the Details button, you can easily download the proof of purchase, the warranty certificate, check the machine's registration date, or the warranty expiration date.

STEP 4: After accepting the Milwaukee warranty terms, you need to select the type of repair. Confirm whether your tool is covered by the warranty or not.

FOR TOOLS OUT OF WARRANTY:

In the case of a repair that is partially or completely out of warranty, a cost estimate will be sent to you electronically for approval.

Diagnosis and estimation are free if you accept the repair. The cost estimate must be approved via email or online.

If the cost estimate is not approved, two options are available:

• Free disposal in accordance with legal regulations

• Return in disassembled condition for safety reasons, with the return and diagnosis costs as indicated in the cost estimate.

STEP 5: Choose one of the options for the pickup and delivery of the repaired equipment:

• Home pickup and delivery

• Pickup and delivery to a selected location

• Pickup and delivery to a chosen collection point at the carrier

In the case of a paid repair, a Cost Estimate window will appear, informing you that the estimate will be sent electronically to the provided email address.

IMPORTANT: If you believe the repair has been unfairly priced, please contact the service by replying to the email with the cost estimate.

Please remember to send all necessary documents, as the service team will review each case individually.

KROK 6: Select the label printing option.

The label printing option window will contain up to three options, depending on the type of delivery chosen when selecting the pickup and delivery address.

IMPORTANT: Not every shipping option will have the courier provide a printed label.

KROK 7: Add a description of the issue and choose whether you want to receive updates on the repair status via email or SMS.

KROK 8: When finalizing the repair request for shipment, check the boxes confirming the proper packaging of the parcel.

IMPORTANT: If the package contains a lithium-ion battery, please review the guidelines for transporting batteries.

KROK 9: Po przygotowaniu przesyłki w oknie podsumowania, zgłoszeniu zostaje nadany numer naprawy, wyświetlony na czerwono.

When contacting the service regarding the device repair, please provide this number first. All current repair statuses are available in the OPEN REPAIRS tab.

IMPORTANT: If the label is not generated after completing the repair request, please repeat the shipping request process. However, first, check whether the message ended up in the spam folder or if the browser blocked pop-up windows.

KROK 10: Your tool will be picked up by an authorized MILWAUKEE® courier, who will deliver it to the TTI Service Center.

You can track the repair progress online if SMS or email updates were selected, at the following stages:

• Pickup by the carrier

• Delivery to the TTI Service Center

• Completion of the repair

• Pickup by the carrier from the TTI Service Center

• Return shipment

ADDITIONAL INFORMATION:

If you want to send a device without a nameplate or proof of purchase, you need to register it on E-service by attaching a photo with the text "NO PROOF OF PURCHASE" and selecting "today's date," then proceed with the shipment request.

When sending multiple devices at the same time, a separate E-service request must be created for each device. After packing the devices, it is recommended to label the packages containing individual devices, as easy identification will speed up the repair process.

If you want to send a device that has not been registered, you must register it in E-service first and then send it. The service will verify whether the device is under warranty during the diagnosis.

If the customer does not agree to a paid repair, the device will either be disposed of or returned disassembled due to health and safety regulations.

When the sender has multiple identical devices with worn-off serial numbers, one device from the list of registered devices is selected, and a request is made for it. The service will verify the numbers during the diagnosis.

BENEFITS OF THE MILWAUKEE® E-SERVICE:

• Easy and fast repair request

• Convenient choice of pickup points

• Step-by-step repair tracking

• Online cost estimate for out-of-warranty repairs

• Electronic invoice

DEWALT GUARANTEE:

DEWALT provides a warranty under the conditions specified below:

1. DEWALT EUROPEAN POWER TOOLS WARRANTY - 1 YEAR

These warranty terms do not diminish the customer's rights under Polish statutory regulations but are an addition to them.

The warranty is valid within the territory of the member states of the European Union and the European Free Trade Area.

In accordance with the terms and conditions of the DEWALT European Power Tools Warranty, available at your national DEWALT office, from your retailer, or on www.2helpU.com, if your DEWALT tool becomes defective due to material or manufacturing faults within 12 months of the purchase date, DEWALT may replace any faulty parts or the entire tool free of charge, at our discretion.

DEWALT reserves the right to deny any claims under this warranty that, in the opinion of an authorized service representative, do not comply with the terms and conditions of the DEWALT European Power Tools Warranty.

If you wish to make a claim, please contact your retailer or, by using the website or information in the catalog, locate the nearest authorized DEWALT warranty service center.

You can also contact the DEWALT office at the address provided in the user manual.

A list of authorized DEWALT service centers and full after-sales service information is available at the following address: www.2helpU.com

2. DEWALT POWER TOOLS EUROPEAN WARRANTY – 3 YEARS

The European Warranty for DEWALT Power Tools can be extended from 1 year to 3 years, subject to the following terms and conditions.

1. Registration.

The original DEWALT product must be registered by the user on the website www.dewalt.pl/my-dewalt within 4 weeks (28 days) from the date of purchase (User data, tool catalog number, serial number, and date code).

Sets consisting of multiple tools are excluded from registration. Each tool must be registered separately.

2. General Terms and Conditions.

2.1 The DEWALT European Warranty (PT) applies to users of original DEWALT products who purchased the tool from an authorized DEWALT distributor for use in connection with their business or professional activities.

The DEWALT European Warranty (PPT) does not apply to individuals purchasing DEWALT products for resale or rental.

2.2 This warranty is non-transferable. It applies only to users of original DEWALT products purchased under the conditions specified above.

2.3 In addition to the conditions set forth in this document, the rules and conditions specified in the DEWALT Power Tools European Warranty also apply.

2.4 Repair or replacement of the product under this warranty does not extend or renew the warranty period. The 3-year warranty starts from the original date of purchase and ends 36 months later.

2.5 By registering the product and utilizing the DEWALT 3-Year European Power Tools Warranty, the user accepts the conditions outlined above, meaning that this product is excluded from the DEWALT 30-1-1 policy, which was withdrawn on 01-01-2016.

3. Products Covered by the 3-Year DEWALT European Warranty.

In addition to the excluded products specified in the DEWALT European Warranty, section 3, the following DEWALT products are also excluded:
• Fastening tools, e.g., nailers, powder-actuated tools.
• Batteries and chargers.
• Reworked or refurbished products marked as “Factory Reconditioned” and/or labeled “Q.”
• Compressors and generators.

4. Procedure for Warranty Claims.

4.1 To take advantage of the warranty, you must contact the seller or directly reach an authorized service point, which can be found on the website www.2helpU.com.

4.2 The DEWALT tool must be delivered to the seller or authorized service point complete with all original equipment, the original proof of purchase, and a valid 3-Year DEWALT European Warranty certificate.

4.3 DEWALT reserves the right to refuse warranty claims that, in the opinion of the authorized service representative, are not the result of a material or manufacturing defect and do not comply with the conditions of the DEWALT European Warranty (PPT).

5. Changes to Terms and Conditions..

5.1 DEWALT reserves the right to make changes and adjustments to its warranty policy, terms, and product eligibility without prior notice if it deems such changes necessary.

5.2 The current terms and conditions of the DEWALT European Power Tools Warranty are available at www.2helpU.com, from your local DEWALT dealer, or at your local DEWALT office.

(Download the full DEWALT warranty terms in PDF format)

We are looking forward to cooperating with you
- IM TEAM -

YOUR SUPPLIER OF PROFESSIONAL TOOLS POLAND